“At first, I thought you were kind of a snob.” These words were directed at me. Me. And everything inside me said, That’s absurd. I’m no snob, I’m just quiet. And defensiveness kicked into full gear. Others in the group quickly came to my rescue. “Jeff, you don’t say that to someone! Come on, we’re supposed to be encouraging each other!” So Jeff quickly apologized to me, more than once, and our team meeting moved on.

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